FAQ

Here are the questions we get asked most frequently. If there is anything else you would like to know, just get in touch!

How current is your data and is it guaranteed?

Our data is maintained by a continuous programme of telephone research. On average each contact is confirmed every three months. Customer feedback confirms that our data is over 95% accurate on average. We will replace any inaccurate records within 30 days of order.

What is included in your lists?

With the exception of a few special lists, each record in your public sector mailing list will include a named contact, email address, telephone number and full mailing address. Please ask for a sample.

What about changes to the list?

For 12 month licences, updates are free on request, up to three times a year.

Do you supply samples?

Yes, we are happy to supply small samples to illustrate the content and layout of our lists. To discuss large samples for test marketing, please contact us.

How quickly will I receive my list and how is it delivered?

We aim to deliver all orders within the same business day however please allow up to 24 hours from placing your order. Lists are delivered by email in Excel format. We can deliver in other formats if required, including CSV and Access.

Are the emails genuine business emails?

Yes, we supply only genuine business to business email addresses.